This page explains, in plain language, what guest information is collected during the direct booking process and why it is needed.
When you submit a booking request, we collect the guest details needed to identify the lead guest, confirm the stay, communicate about arrival, and keep a record of the booking.
This may include names, contact details, nationality, address information, ID or passport details, stay dates, and the uploaded identification document required for booking administration.
We use this information to process and manage direct bookings, communicate with guests, verify identity where required, and maintain accommodation records connected to the reservation.
We do not collect more information than we need for the booking flow, guest support, compliance administration, and reasonable record-keeping.
Sensitive fields and uploaded ID documents are intended to be stored securely on the server and accessed only by authorised booking administrators.
Access to booking records should be restricted to authorised personnel responsible for handling reservations and guest support.
Guest data is used for the operation of the booking and is not intended to be published or disclosed beyond what is reasonably required to manage the stay, comply with applicable obligations, or respond to lawful requests.
Booking records should be retained only for as long as reasonably necessary for administration, legal compliance, dispute handling, and business record-keeping.
Guests may contact BondMakers at Kosmos to ask questions about the personal information submitted through the booking form, request corrections where appropriate, or raise a concern about how booking information is handled.
For privacy-related queries, guests can contact the booking team directly using the contact details provided on the booking pages.